General

8.30am is the earliest and 9.30pm is the latest. Contact us if you have requirements outside of these times.

The maximum age is 11 years, but also no-one taller than the walls of the castle is permitted to use it.

10 children maximum. However less is advised if they are all older children.

We have £5 million public liability insurance.

Our preferred method is through this website or you can contact us

You can book any time 24/7/365 however at peak times (e.g. weekends and bank holidays) bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us, even on the day of your party or event, as we may have availability.

All bouncy castle booking prices include local delivery. However, a small charge may need to be made for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable (if necessary) and safety crash mat, the price also includes set up, inflation and collection.

Yes a £20 deposit needs to be paid within 14 days of making the reservation. Alternatively you can pay the full price.

Cash or Paypal is our preferred method. Paypal online or via payment@bouncycastlehirestafford.co.uk or Debit/Credit card via a card reader. We also accept cheques (Payable to SpiderWeb Services Ltd) or bank transfer (to 60-24-77 28185803). Cheque payments need to be received in sufficient time for funds to clear before the actual booking date.

A deposit of £20 needs to be received within 14 days of making a reservation.

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Deposits are non-refundable unless you cancel more than 21 days from the date of hire. If we are unable to supply the bouncy castle due to poor weather or any reason out of your control then we will refund the deposit.

Our Party Time bouncy castles come with a rain cover. If the weather is very bad, then cancellation is acceptable. We will contact you on the day of the hire to find out if you still require the equipment.

Generally no. However if it is a very slight slope it may be ok, you will need to discuss this with us prior to the booking.

We allow 30 mins setup and 30 mins take-down time. In most cases it is quicker than this.

You will need to allow a minimum of two metres at the front and rear of castle and one metre either side. This is to allow access and the blower at rear. Please make sure the area is clear for our arrival.

We supply all the equipment you will need for the castle, you will need to provide a 240 volts mains 13 amp power supply, also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.

Yes we provide detailed safety instructions with every hire.

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Copyright © 2014 SpiderWeb Services Ltd. All Rights Reserved. 

Bouncy Castle Hire Stafford is a trading name of SpiderWeb Services Ltd, a company registered in England and Wales. Company number: 09293633

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